Quality Analyst-general Insurance-vashi

2 - 6 Years
Mumbai

Job Description

Roles and responsibilities 

Dear Candidate,

Greetings From ACE Consultants.
Company:- One of the Leading General Insurance company
Designation:-Quality Executive
Location:-Vashi (Navi Mumbai)

Job Description:-

1. Measures team performance via recorded/live monitoring of calls
2. Suggest process improvements based on the defect report
3. Foresee training need based on quality teams feedback
4. Works with management on employee coaching, training and development needs to enhance or selling skills for maximum output
5. Ability to achieve stretched targets and able to manage the organization standards
6. Publish daily/weekly/monthly reports
7. Works with operations on employee coaching, training and development needs to enhance or correct the behaviors that lead to excellent customer experience
8. Provide performance feedback and coaching on a regular basis to each team member. Provide input into performance reviews for skill improvement
9. Will have topline target

Interested candidates can send there CV on ankit@aceconsultants.in.

Thank you
Ankit Patel
Mobile No:-7069099659

Salary: INR 1,50,000 - 3,00,000 PA.

Industry:Insurance

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Ace Recruitment and Placment Consultants Pvt Ltd

We are one of the leading Manpower staffing company
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Contact Company:Ace Recruitment and Placment Consultants Pvt Ltd