Quality Executive / Contact Center Executive

1 - 6 Years
Mumbai

Job Description

Greetings..!! 

We have wonderful job opportunity for you with one of the leading Insurance Company based in Mumbai. Please go through to details and revert back with your updated resume at dhruti@aceconsultants.in

1. Measures team performance via recorded/live monitoring of calls
2. Suggest process improvements based on the defect report
3. Foresee training need based on quality teams feedback
4. Works with management on employee coaching, training and development needs to enhance or selling skills for maximum output
5. Ability to achieve stretched targets and able to manage the organization standards
6. Publish daily/weekly/monthly reports
7. Works with operations on employee coaching, training and development needs to enhance or correct the behaviors that lead to excellent customer experience
8. Provide performance feedback and coaching on a regular basis to each team member. Provide input into performance reviews for skill improvement
9. Will have topline target

Education Requirements/ Skills
1. Any Graduate
2. Experience in a Quality Assurance environment in a call center industry
3. Strong interpersonal, problem solving, negotiating and verbal & written communication skills
4. Strong computer knowledge and technical skills (including ease with multiple processes, applications, Excel, Word).

Salary: INR 1,00,000 - 3,00,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Ace Recruitment and Placment Consultants Pvt Ltd

Leading Recruitment & Staffing Company
View Contact Details+

Recruiter Name:Mr. Vikash Joshi

Contact Company:Ace Recruitment and Placment Consultants Pvt Ltd